: 1900 0059

: 024 7309 0009

: 09 3439 9009

cờ Việt Nam cờ nước Anh cờ Trung Quốc cờ Đài Loan cờ Nhật Bản

Privacy Policy

HANOTOURS Trading and Investment JSC (HANOTOURS) would like to welcome you!
By accessing the website and using our services, you acknowledge that you have read and understood this Privacy Policy, the principles for collecting and processing information presented therein. We may change these policies at any time, so please check regularly to understand all updates.

I. About collecting information
The main data collection on the website includes: full name, email, phone, customer address in the contact section. This is the information we need to provide customers when sending tour booking information, booking, buying air tickets ... or want to consult the services that the company is doing business and let us contact confirm with customers to ensure consumers' rights.

The Board of Directors requires individuals to register the service to provide all relevant personal information such as: Full name, contact address, email, phone ... and be responsible for the legality of those the above information. The Board of Directors is not responsible for nor resolves all claims related to the rights of that member if it considers that all of the member's personal information provided when initially registered is incorrect.

Customers are solely responsible for the confidentiality and storage of all uses of the service under the information they provide and their e-mail boxes. In addition, you are responsible for promptly notifying our website of unauthorized use, abuse, security breaches, keeping your third party's registration name and password for resolution. decided accordingly.

II. Specified
2.1. About the use of customer information

We use the information you provide to:

- Contact confirm the booking service information or advice of the

- Provide service information to customers if requested by customers

- Send promotional emails, promotions on goods sold by us

- Send notifications about activities on the website

- Contact and solve with users in special cases

- Do not use personal information of users other than the purpose of confirmation and contact related to the transaction

- Upon request of judicial authorities including: Procuracy, court, police agency investigating related law violations of customers

2.2. Time to store information

We may retain certain information regarding your personal information in our records. The time we keep your information depends on the purpose of our income and use of information.

We will not retain your personal information for longer than is necessary for our business purposes or legal requirements.

2.3. People or organizations can access customer information

Subjects have access to customer information in one of the following cases:

- Employees of the company

- Partners have a contract to perform a part of the company's services. These partners will receive the information according to the contract agreement (maybe part or all of the information depending on the contract terms) to conduct support for users to use the service provided by the company.

2.4. Contact troubleshooting

We acknowledge the suggestions and the desire to resolve questions quickly and fairly. Any comments please send to Customer Care Department:

- Headquarters: P 312, Golden Palm building, No. 21 Le Van Luong, Thanh Xuan, Hanoi

- Office 1: House A, Conference Center 37 Hung Vuong (Government Office)

- Office in Ho Chi Minh City: 1st Floor of Ho Chi Minh City Supporting Industry Products Center (Ho Chi Minh City Department of Industry and Trade), 156 Nam Ky Khoi Nghia, Ben Nghe Ward, District 1, Ho Chi Minh City
- Office in Thai Nguyen: Số 2 ngõ 23 Nguyễn Đình Chiểu Road, Thái Nguyên City

- Phone: 1900 0059 or email: info@hanotour.com.vn

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